Don’t see an answer to your question? Feel free to contact us at firstname.lastname@example.org.
- I placed my order online, but have not received a confirmation of my order. Can I get an update?
Please allow a few hours for your order confirmation to be sent to your email and check your spam/junk box for your order confirmation. If it does not arrive and it’s not in your spam/junk folders, please reach out to Customer Service to re-send your confirmation.
- I received my order confirmation. When will my order ship?
In stock items will be processed and shipped out 1-2 business days after your order has been placed and you will receive a shipping confirmation as soon as your item ships out. Items that have been listed as “back-order” on our website will ship out within 2 days of their arrival at our warehouse. Most back-ordered items will arrive at our warehouse within 2-3 weeks.
- What is your return/exchange policy?
We will gladly accept your return or exchange provided the item(s) are unused, unwashed, tagged, and in original condition. All full price merchandise is eligible for return or exchange within 30 days of delivery. Complete the return/exchange portion on the packing slip and include with your return shipment. Exchange items will be shipped out to the customer free of charge. Please allow 1 to 2 days for the processing of your exchange once your return item is received. If you have misplaced your packing slip, please print out the following form.
Please ship your exchange item(s) prepaid to:
Fulex: Creation Stands Returns
13651 Danielson St., Suite A
Poway, CA 92064
- What is the difference between your unisex and ladies t-shirt sizes?
Unisex t-shirts have a more relaxed fit and our ladies shirts are meant to be worn snug to the body. For the most accurate sizing please refer to our size charts.
- How do your flash campaigns work?
Flash campaign items are designed in collaboration with actors to help bring awareness to charitable causes. Each flash campaign runs for a 2-3 week window. Once the flash campaign window has closed all orders will be processed and shipped out. Depending on the amount of items sold, there may be a back-order delay of 2-3 weeks. Customers will receive a shipping confirmation via email when the items are shipped. Creation Stands donates a portion of net profits of each sale to the charity listed on the flash campaign page. Additionally, actors are invited to donate to their selected charity.
- How do donations to the Actors' Causes work?
We’re thrilled to announce that, depending on the specific campaign, licensing, inventory and the show property, between 10% and 50% of the net proceeds of the sale of each item are donated to the Actor's charity. Factors such as volume production, costs of products offered, advertising, fulfillment, discounts, matching funds and promotions factor into the final distributions so the exact amount won't be known until quarterly donations are made to charities. If you would like 100% of you donation to go to the charity we encourage you to visit the charities' websites.
- I placed an order that is on back order. When will I receive my order?
Backordered items will typically ship 2-3 weeks after your order is placed. Please note the specific ship window listed on the product you purchased. As soon as your item becomes available your order will be processed and you will receive a shipment confirmation with tracking details.
8. I received the wrong item, what do I do?
We’re sorry for this! Please email Customer Service at email@example.com with your name, email and order number and the correct item will be shipped out to you right away. You will be sent a pre-paid shipping label to return the item you received by mistake.
9. Is my purchase considered a charitable donation that is eligible for a tax deduction in the U.S.?
Purchases made on creationstands.com are not eligible for a tax deduction.
10. How do I join the Loyal-tee program?
Click on the Loyal-tee program tab at the bottom right of the website. If you are new to the site, please register for store account. If you have a store account, simply login with your account information to redeem rewards or earn more points.If you are eligible to redeem points, once redeemed, an email will be sent to you with a gift card code to use on your next purchase.
11. When will my holiday shop items ship?
Orders will begin shipping December 19th. Some non-apparel items will ship out earlier if available. For apparel items, we recommend choosing Priority Mail or Priority Mail Express at checkout to receive by Christmas.